FAQs

Frequently Asked Questions (FAQs):

Welcome to our FAQs page! Here, you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more.

At Ozoncare, we strive to provide you with all the information you need for a smooth and enjoyable shopping experience. If you don't find the answer you're looking for, please feel free to contact our customer service team. We're here to help!

General Questions -

Order and Payments:

How do I place an order?

Placing an order on our website is simple:

  1. Browse our product catalog and select the items you wish to purchase.
  2. Add the items to your cart by clicking the "Add to Cart" button.
  3. When you're ready to checkout, click the cart icon and then the "Checkout" button.
  4. Follow the on-screen instructions to enter your shipping information and select your payment method.
  5. Review your order details and click "Place Order" to complete your purchase. You will receive a confirmation email with your order details shortly after.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Elo
  • PayPal
  • Apple Pay
  • Shop Pay
  • Google Pay

All options provide secure and convenient payment processing for your orders.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it is processed quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request if the order has not yet been processed for shipment.

How do I track my order?

You can track your order using the following steps:

  1. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
  2. Click the tracking number link in the email to view the status of your shipment.
  3. You can also log in to your account on our website and navigate to the "Order History" section to find tracking information for your order.

We use Amazon for shipping, which ensures reliable and timely delivery of your products. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.

Shipping and Delivery:

What are the shipping options and costs?

We offer the following shipping options through Amazon Shipping:

  1. Economy Shipping (5-7 Business Days)
  • 0lb–5lb: $4.90 USD
  • Free Economy Shipping for orders over $50.00
  1. Standard Shipping (3-4 Business Days)
  • 0lb–1lb: $6.90 USD
  • 1lb–5lb: $9.90 USD
  1. Express Shipping (1-2 Business Days)
  • 0lb–1lb: $14.90 USD
  • 1lb–5lb: $19.90 USD

For more details, please refer to our shipping policy.

How long will it take to receive my order?

Delivery times depend on the shipping option you choose:

  • Economy Shipping: 5-7 business days
  • Standard Shipping: 3-4 business days
  • Express Shipping: 1-2 business days

Do you ship internationally?

Currently, we do not offer international shipping. We are focused on delivering within the United States to ensure prompt and reliable service.

How can I track my shipment?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Additionally, you can log in to your account on our website and navigate to the "Order History" section to find tracking information for your order. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.

Returns and Refunds:

What is your return policy?

You can view our complete return policy here. In summary, we accept returns within 30 days of purchase. Items must be unused and in their original packaging to be eligible for a return. Certain items, such as perishable goods or personal care items, may not be eligible for returns.

How do I return an item?

To return an item, please follow these steps:

  1. Visit our Return Policy page for detailed instructions.
  2. Contact our customer service team to initiate the return process.
  3. Once your return is approved, you will receive instructions on how to ship the item back to us. Please ensure the item is securely packaged to prevent damage during transit.

When will I receive my refund?

Refunds are processed once we receive and inspect the returned item. You will be notified via email once your refund is processed. The refund will be applied to your original payment method. Please note that it may take some time for the refund to appear on your account, depending on your bank or card issuer. For more details, you can refer to our Refund Policy page.

Can I exchange an item?

Yes, we do offer exchanges. If you would like to exchange an item, please contact our customer service team to initiate the process. Exchanges are subject to product availability. For more information, please review our Return Policy page.

Promotions and Discounts:

How can I apply a discount code to my order?

To apply a discount code to your order, follow these steps:

  1. Add the items you wish to purchase to your cart.
  2. Click on the cart icon and proceed to checkout.
  3. In the checkout page, you will see a field labeled "Discount code" or "Promo code."
  4. Enter your discount code in this field and click "Apply."
  5. The discount will be applied to your order total, and you can proceed to complete your purchase.

Do you offer any promotions or discounts?

Yes, we offer various promotions and discounts throughout the year. To stay updated on our latest offers, you can:

  • Sign up for our newsletter to receive exclusive discounts and promotions directly in your inbox.
  • Follow us on social media for special deals and announcements.
  • Check our website's homepage or dedicated "Sales" or "Promotions" section for current offers.

Keep an eye out for seasonal sales, holiday promotions, and special discount events to make the most of your shopping experience with us!

Company Information:

Where is your company located?

Our main office is located in Brazil at:

  • Balneário Camboriú, SC: Rua Acadêmico Rafael Goulart, Nº 133.

We also have a filliate office in São Paulo:

  • São Paulo, SP: Avenida Jabaquara, 1909 - Vila da Saúde.

In the United States, we operate online through our e-commerce platform, with an office and distribution center at:

  • Orlando, FL: 7345 W Sand Lake Rd Ste 217 A, 224.

How can I learn more about your company and its mission?

You can learn more about our company and its mission by visiting our website and exploring our "About Us" page. Here, you will find detailed information about our history, values, and commitment to providing high-quality ozone-infused dermocosmetics. For more specific inquiries, you can also contact us directly at contact@philozon.com or +1 321 380-8297 or use our Contact Us page and fill out the contact form for more detailed assistance.

Do you have any physical store locations?

Yes, we have a physical store located at:

  • Balneário Camboriú, Santa Catarina: R. Acadêmico Rafael Goulart, Nº 133.

Currently, in the United States, we are operating exclusively online through our e-commerce platform. However, you are welcome to visit our office and distribution center in Orlando, FL, if you need to speak with us in person:

  • Orlando, FL: 7345 W Sand Lake Rd Ste 217 A, 224.

For any assistance or more information, please feel free to contact our customer service team.

Account and Security:

How do I create an account?

Creating an account on our website is easy:

  1. Click on the "Account" or "Sign Up" icon typically located at the top right corner of the page.
  2. Select the "Create Account" option.
  3. Fill in the required information, such as your name, email address, and password.
  4. Click "Create" or "Submit" to complete the process.
  5. You will receive a confirmation email to verify your account. Click the link in the email to verify and start enjoying the benefits of your new account.

I forgot my password. How can I reset it?

If you forgot your password, you can reset it by following these steps:

  1. Click on the "Account" or "Login" icon at the top right corner of the page.
  2. Select the "Forgot Password?" link.
  3. Enter the email address associated with your account and click "Submit."
  4. Check your email for a password reset link. Click the link in the email.
  5. Follow the instructions to create a new password.
  6. Log in with your new password.

Is my personal information secure?

Yes, your personal information is secure. Our e-commerce site is hosted on Shopify, which uses advanced security measures to protect your data. These include:

  • SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
  • PCI Compliance: Ozoncare is certified Level 1 PCI DSS compliant, ensuring that all payment information is securely processed.
  • Regular Security Audits: We perform regular security audits and monitoring to safeguard against any vulnerabilities.

We are committed to protecting your privacy and ensuring that your personal information is safe. For more details, please refer to our Privacy Policy on our website.

Customer Support:

How can I contact customer service?

You can contact our customer service team through several methods:

Our physical address is:
Philozon - Ozone Technology LLC
7345 W Sand Lake Rd Ste 217 A, 224
Orlando, FL 32819
United States

What are your customer service hours?

Our customer service is available from 9 a.m. to 5 p.m. (GMT-4), Monday through Friday.

Do you offer live chat support?

Yes, we offer live chat support. You can access it by clicking the "Chat" button with a wave icon located in the lower right corner of our website. Our live chat support is available during our customer service hours, from 9 a.m. to 5 p.m. (GMT-4).

Technical Issues:

Why is my payment not going through?

There are several reasons why your payment might not be going through:

  1. Incorrect Payment Information: Double-check that all card details (card number, expiration date, CVV) are entered correctly.
  2. Insufficient Funds: Ensure that your account has sufficient funds to complete the purchase.
  3. Bank Restrictions: Some banks may block certain transactions for security reasons. Contact your bank to verify if this is the case.
  4. Expired Card: Make sure your card is not expired.
  5. Payment Gateway Issues: Occasionally, there may be issues with the payment gateway. Try again after some time.

If you continue to experience issues, please contact our customer service team at contact@philozon.com or +1 321 380-8297 or use our Contact Us page and fill out the contact form for further assistance.

What should I do if I'm having trouble accessing your website?

If you are having trouble accessing our website, here are a few steps you can try:

  1. Clear Cache and Cookies: Sometimes clearing your browser's cache and cookies can resolve access issues.
  2. Try a Different Browser: If the issue persists, try accessing the website using a different browser.
  3. Check Internet Connection: Ensure your internet connection is stable and working.
  4. Disable Browser Extensions: Certain browser extensions can interfere with website access. Try disabling them temporarily.
  5. Update Your Browser: Make sure your browser is up to date.

If you continue to have trouble, please contact our customer service team at contact@philozon.com or +1 321 380-8297 or use our Contact Us page and fill out the contact form for assistance.

Product Questions -

Ozonized Olive Oil:

Benefits of Ozonized Oils

  • Ozonized oils are rich in antioxidants with dermo-calming properties, compounds that can help fight premature aging, moisturize, and soothe. Additionally, they are a source of vitamins E, A, and K, iron, calcium, magnesium, potassium, and amino acids, benefiting and producing a skin repair effect.

How to Apply

  • Using the dropper, apply to intact skin or the mucous membrane of the oral cavity. Afterward, store in a dry and ventilated place for up to 2 years – product for topical use only.

Precautions

  • This product contains raw materials of natural origin, which may undergo slight color changes depending on the harvest, without compromising the product. In case of irritation or any other adverse effect, discontinue use, contact a doctor, and notify Ozoncare's customer service.

What is the Difference Between Ozonized Sunflower Oil and Ozonized Olive Oil?

  • Both types of ozonized oils have proven action in stimulating healing and combating microorganisms. However, sunflower oil reacts more to ozone due to its composition, while olive oil has a different composition. For treating infected wounds, we suggest ozonized sunflower oil. If the intention is to promote healing of non-infected wounds, ozonized olive oil may be better. Patient preference is also important; sunflower oil has a stronger smell compared to olive oil, which has a milder smell.

Which Oils Do We Ozonize?

  • Olive Oil: Enhances healing through microcirculation activation. It has regenerative properties, helps with softness, elasticity, stability, and skin smoothness.

  1. Ingredients: Olea europaea (olive) oil, Ozone Gas.
  2. Estimated peroxide level: >2000 meq/1000g

  • Sunflower Oil: Promotes and accelerates the tissue repair and healing process, protecting and balancing the skin barrier. Helps defend the skin against harmful microorganisms.

  1. Ingredients: Sunflower Seed Oil, Ozone Gas.
  2. Estimated peroxide level: >2500 meq/1000g

FAQs

Can It Be Ingested?

  • We do not recommend ingestion; our products are for topical use only.

Do Ozonized Oils Come with a Package Insert?

  • The oils do not come with a package insert because they are not medications; they are intended for topical use only.

Can It Be Used on Children?

  • Yes, there is no age restriction. It can even be used on pets.

Does It Have SPF?

  • The oils do not have a sun protection factor. After applying the product, we recommend not having direct sun exposure and applying the sunscreen of your choice.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.

Where to Buy Ozonized Oils

  • You can buy Ozoncare Ozonized Oils in three ways:
    • On the Ozoncare online store https://ozoncareusa.com/
    • At our distributor with ready-to-deliver Ozonized Oils and other products located in Orlando - FL
    • From a nearby distributor.

Who Are We?

  • We believe in the power of choices and integral health, so we select clean and non-toxic active ingredients. We do not use parabens, triclosan, phthalates, sulfates, fluoride, artificial flavors, and others. We encourage intelligent consumption and seek to use the benefits of nature in our formulas, combining green and technological active ingredients.

Ozonized Toothpaste

Benefits of Ozonized Toothpaste

  • Prevents plaque formation. It is suitable even for sensitive teeth and gums, helping control oral infections and inflammations. It does not contain fluoride, parabens, triclosan, synthetic dyes, and sulfates.

Does It Contain Gluten?

  • It does not contain gluten; however, cross-contamination is possible. In this case, we do not recommend it for gluten-intolerant individuals.

About the Taste of the Product

  • The toothpaste has a light natural flavor, which might seem unusual at first, but you will feel a sense of cleanliness like never before.

Whitening Action

  • All our dermocosmetics promote a whitening effect on spots and skin tone unification. This whitening action is due to azelaic acid (a substance used in the treatment of skin spots) which is one of the byproducts generated in the ozonization process of vegetable oils. Since ozonized oil is one of the main components in our dermocosmetics, all have a whitening effect.

Precautions

  • Keep out of reach of children. Children under 6 years: use a pea-sized amount, with adult supervision during brushing to minimize swallowing. Do not ingest. Visit your dentist regularly. In case of accidental ingestion, seek medical advice.

Main Ingredients

  • Ozonized Olive Oil, Calendula Extract, Tea Tree Essential Oil, Grapefruit, and Tahiti Lime

FAQs

Can It Be Used by People with Sensitive Teeth?

  • The toothpaste is excellent for sensitive teeth.

Does It Contain Gluten?

  • It is gluten-free. However, we cannot guarantee the absence of gluten indirectly. There is a possibility of cross-contamination in the production chain.

Can It Be Used on Children?

  • Yes, children up to 6 years: use a pea-sized amount, with adult supervision during brushing to minimize swallowing. Do not ingest. It can even be used on pets.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.

Where to Buy?

  • You can buy Ozoncare Ozonized Oils in three ways:
    • On the Ozoncare online store https://ozoncareusa.com/
    • At our factory with ready-to-deliver Ozonized Oils and other products located in Orlando - FL
    • From a nearby distributor.

FAQs

Does It Contain Gluten?

  • It is gluten-free. However, we cannot guarantee the absence of gluten indirectly. There is a possibility of cross-contamination in the production chain.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.

Aluminum-Free Deodorant

Benefits of Aluminum-Free Deodorant

  • Without aluminum, salts, and other toxic compounds. Helps eliminate and prevent bacteria that cause bad odors while allowing natural body perspiration. Keeps the armpit hydrated.

Deodorant Odor

  • Initially, you may find the strong aroma of ozone unusual, which resembles a natural smell. Why this smell? To maintain the effectiveness and properties of ozone, we do not add excessive synthetic fragrances to our formula, which can often be toxic, irritating, and allergenic. It is important to note that some products will have a more intense and characteristic smell of ozonized oil. Others have a milder and more pleasant odor. But this changes over time, and we guarantee that as you get used to the aroma, you will become more and more satisfied with the result!

Adaptation Period

  • It is important to note that when transitioning to natural deodorants, it is common to sweat more than usual during this adaptation phase, as the body detoxifies.

Application

  • Apply to clean and dry armpits. Reapply as necessary.

Main Ingredients

  • Ozonized Olive Oil, Deoplex Natural, Plant Extracts

Where to Buy?

  • You can buy Ozoncare Ozonized Oils in three ways:
    • On the Ozoncare online store https://ozoncareusa.com/
    • At our factory with ready-to-deliver Ozonized Oils and other products located in Orlando - FL
    • From a nearby distributor.

FAQs

Does It Contain Gluten?

  • It is gluten-free. However, we cannot guarantee the absence of gluten indirectly. There is a possibility of cross-contamination in the production chain.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.

Derma Regenerating Cream

Benefits of Derma Regenerating Cream

  • Multifunctional action, enhancing healing, analgesic and anti-inflammatory action. Cellular regenerator, deeply hydrates, nourishes, and soothes the skin. Suitable for various types of skin lesions. Indicated for dry, dehydrated, sensitive skin and with rosacea.

Application

  • Apply to clean and dry skin. Can be used after micropigmentation and tattoos, stimulating color retention and better definition of lines. In the case of wounds and skin lesions, apply the product to the lesion and let the skin absorb it naturally.

Precautions

  • Avoid contact with eyes and mucous membranes. In case of accidental contact with eyes, rinse thoroughly with water. Does not contain sunscreen. Do not expose to the sun after use. This product contains raw materials of natural origin, which may undergo slight color changes depending on the harvest, without compromising the product.

Main Ingredients

  • Ozonized Olive Oil, D-Panthenol, Shea Butter, Portulaca Extract, Rhodiola Extract.

Where to Buy?

  • You can buy Ozoncare Ozonized Oils in three ways:
    • On the Ozoncare online store https://ozoncareusa.com/
    • At our factory with ready-to-deliver Ozonized Oils and other products located in Orlando - FL
    • From a nearby distributor.

FAQs

Does It Contain Gluten?

  • It is gluten-free. However, we cannot guarantee the absence of gluten indirectly. There is a possibility of cross-contamination in the production chain.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.

Ozonized Nourishing Facial Serum

Pro-Aging Facial Moisturizing Cream

Benefits of Pro-Aging Facial Moisturizing Cream

  • Hydration and skin regeneration, reduction, and prevention of wrinkles and expression lines. Increases skin elasticity, helps collagen production. Suitable for any skin type, especially for dry, dehydrated skin with signs of wrinkles and sagging.

Application

  • Use the product daily, twice a day, in the morning and at night. With clean and dry skin, apply to the entire face and neck until completely absorbed. On first use, activate the pump. During the day, do not forget to use sunscreen after application.

Precautions

  • Avoid contact with eyes and mucous membranes. In case of accidental contact with eyes, rinse thoroughly with water. Does not contain sunscreen. Do not expose to the sun after use. This product contains raw materials of natural origin, which may undergo slight color changes depending on the harvest, without compromising the product.

Main Ingredients

  • Ozonized Olive Oil, Hyaluronic Acid, D-Panthenol, Aloe Vera.

Where to Buy?

  • You can buy Ozoncare Ozonized Oils in three ways:
    • On the Ozoncare online store https://ozoncareusa.com/
    • At our distributor with ready-to-deliver Ozonized Oils and other products located in Orlando - FL
    • From a nearby distributor.

FAQs

Does It Contain Gluten?

  • It is gluten-free. However, we cannot guarantee the absence of gluten indirectly. There is a possibility of cross-contamination in the production chain.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.

Ozonized Nourishing Facial Serum

Benefits of Ozonized Nourishing Facial Serum

  • Enhances healing, has anti-inflammatory, antioxidant, moisturizing, and soothing properties, and provides hydration for all skin types. Offers protection for sensitive skin, recommended to assist in the healing process after aesthetic procedures and as a daily moisturize

Application

  • To open the product, hold the base and twist the cap. On the first use, activate the pump. With clean and dry skin, apply by gently massaging the face and neck. Use daily, twice a day – in your morning and evening routines. Apply a facial sunscreen of your choice.

Precautions

  • Avoid contact with eyes and mucous membranes. This product is not recommended for extremely oily, acne-prone, or acne-inclined skin. In case of accidental contact with the eyes, rinse thoroughly with water. Keep the product in a cool, dry place. This product contains natural ingredients, which may cause slight color variations depending on the harvest, without affecting its quality.

Main Ingredients

  • Ozonized olive oil, D-Panthenol, Tulsi extract, Green algae.

Where to Buy?

  • You can buy Ozoncare Ozonized Oils in three ways:
    • On the Ozoncare online store https://ozoncareusa.com/
    • At our distributor with ready-to-deliver Ozonized Oils and other products located in Orlando - FL
    • From a nearby distributor.

FAQs

Does It Contain Gluten?

  • It is gluten-free. However, we cannot guarantee the absence of gluten indirectly. There is a possibility of cross-contamination in the production chain.

Can Pregnant Women Use It?

  • Yes, there are no contraindications for pregnant women.