How do I place an order?

Placing an order on our website is simple:

1. Browse our product catalog and select the items you wish to purchase.
2. Add the items to your cart by clicking the "Add to Cart" button.
3. When you're ready to checkout, click the cart icon and then the "Checkout" button.
4. Follow the on-screen instructions to enter your shipping information and select your payment method.
5. Review your order details and click "Place Order" to complete your purchase. You will receive a confirmation email with your order details shortly after.

What payment methods do you accept?

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• JCB
• Maestro
• Elo
• PayPal
• Apple Pay
• Shop Pay
• Google Pay

All options provide secure and convenient payment processing for your orders.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it is processed quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request if the order has not yet been processed for shipment.

How do I track my order?

You can track your order using the following steps:

1. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
2. Click the tracking number link in the email to view the status of your shipment.
3. You can also log in to your account on our website and navigate to the "Order History" section to find tracking information for your order.

We use Amazon for shipping, which ensures reliable and timely delivery of your products. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.

What are the shipping options and costs?

We offer the following shipping options through Amazon Shipping:

1. Economy Shipping (5-7 Business Days)

• 0lb–5lb: $4.90 USD
• Free Economy Shipping for orders over $50.00

1. Standard Shipping (3-4 Business Days)

• 0lb–1lb: $6.90 USD
• 1lb–5lb: $9.90 USD

1. Express Shipping (1-2 Business Days)

• 0lb–1lb: $14.90 USD
• 1lb–5lb: $19.90 USD

For more details, please refer to our shipping policy.

How long will it take to receive my order?

Delivery times depend on the shipping option you choose:

• Economy Shipping: 5-7 business days
• Standard Shipping: 3-4 business days
• Express Shipping: 1-2 business days

Do you ship internationally?

Currently, we do not offer international shipping. We are focused on delivering within the United States to ensure prompt and reliable service.

How can I track my shipment?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Additionally, you can log in to your account on our website and navigate to the "Order History" section to find tracking information for your order. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.

What is your return policy?

You can view our complete return policy here. In summary, we accept returns within 30 days of purchase. Items must be unused and in their original packaging to be eligible for a return. Certain items, such as perishable goods or personal care items, may not be eligible for returns.

How do I return an item?

To return an item, please follow these steps:

1. Visit our Return Policy page for detailed instructions.
2. Contact our customer service team to initiate the return process.
3. Once your return is approved, you will receive instructions on how to ship the item back to us. Please ensure the item is securely packaged to prevent damage during transit.

When will I receive my refund?

Refunds are processed once we receive and inspect the returned item. You will be notified via email once your refund is processed. The refund will be applied to your original payment method. Please note that it may take some time for the refund to appear on your account, depending on your bank or card issuer. For more details, you can refer to our Refund Policy page.

Can I exchange an item?

Yes, we do offer exchanges. If you would like to exchange an item, please contact our customer service team to initiate the process. Exchanges are subject to product availability. For more information, please review our Return Policy page.

How can I apply a discount code to my order?

To apply a discount code to your order, follow these steps:

1. Add the items you wish to purchase to your cart.
2. Click on the cart icon and proceed to checkout.
3. In the checkout page, you will see a field labeled "Discount code" or "Promo code."
4. Enter your discount code in this field and click "Apply."
5. The discount will be applied to your order total, and you can proceed to complete your purchase.

Do you offer any promotions or discounts?

Yes, we offer various promotions and discounts throughout the year. To stay updated on our latest offers, you can:

• Sign up for our newsletter to receive exclusive discounts and promotions directly in your inbox.
• Follow us on social media for special deals and announcements.
• Check our website's homepage or dedicated "Sales" or "Promotions" section for current offers.

Keep an eye out for seasonal sales, holiday promotions, and special discount events to make the most of your shopping experience with us!

Where is your company located?

Our main office is located in Brazil at:

• Balneário Camboriú, SC: Rua Acadêmico Rafael Goulart, Nº 133.

We also have a filliate office in São Paulo:

• São Paulo, SP: Avenida Jabaquara, 1909 - Vila da Saúde.

In the United States, we operate online through our e-commerce platform, with an office and distribution center at:

• Orlando, FL: 8029 New River Dr #16303

How can I learn more about your company and its mission?

You can learn more about our company and its mission by visiting our website and exploring our "About Us" page. Here, you will find detailed information about our history, values, and commitment to providing high-quality ozone-infused dermocosmetics. For more specific inquiries, you can also contact us directly at contact@ozoncareusa.com or +1 321 380-8297 or use our Contact Us page and fill out the contact form for more detailed assistance.

Do you have any physical store locations?

Yes, we have a physical store located at:

• Balneário Camboriú, Santa Catarina: R. Acadêmico Rafael Goulart, Nº 133.

Currently, in the United States, we are operating exclusively online through our e-commerce platform. However, you are welcome to visit our office and distribution center in Orlando, FL, if you need to speak with us in person:

• Orlando, FL: 7345 W Sand Lake Rd Ste 217 A, 224.

For any assistance or more information, please feel free to contact our customer service team.

How do I create an account?

Creating an account on our website is easy:

1. Click on the "Account" or "Sign Up" icon typically located at the top right corner of the page.
2. Select the "Create Account" option.
3. Fill in the required information, such as your name, email address, and password.
4. Click "Create" or "Submit" to complete the process.
5. You will receive a confirmation email to verify your account. Click the link in the email to verify and start enjoying the benefits of your new account.

I forgot my password. How can I reset it?

If you forgot your password, you can reset it by following these steps:

1. Click on the "Account" or "Login" icon at the top right corner of the page.
2. Select the "Forgot Password?" link.
3. Enter the email address associated with your account and click "Submit."
4. Check your email for a password reset link. Click the link in the email.
5. Follow the instructions to create a new password.
6. Log in with your new password.

Is my personal information secure?

Yes, your personal information is secure. Our e-commerce site is hosted on Shopify, which uses advanced security measures to protect your data. These include:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
• PCI Compliance: Ozoncare is certified Level 1 PCI DSS compliant, ensuring that all payment information is securely processed.
• Regular Security Audits: We perform regular security audits and monitoring to safeguard against any vulnerabilities.

We are committed to protecting your privacy and ensuring that your personal information is safe. For more details, please refer to our Privacy Policy on our website.

How can I contact customer service?

You can contact our customer service team through several methods:

• Phone: Call us at +1 321 380-8297
• Email: Send an email to contact@ozoncareusa.com
• Contact Us Page: Visit our Contact Us page and fill out the contact form.

Our physical address is:
Philozon - Ozone Technology LLC
8029 New River Dr #16303
Orlando, FL 32821
United States

What are your customer service hours?

Our customer service is available from 9 a.m. to 5 p.m. (GMT-4), Monday through Friday.

Do you offer live chat support?

Yes, we offer live chat support. You can access it by clicking the "Chat" button with a wave icon located in the lower right corner of our website. Our live chat support is available during our customer service hours, from 9 a.m. to 5 p.m. (GMT-4).

Why is my payment not going through?

There are several reasons why your payment might not be going through:

1. Incorrect Payment Information: Double-check that all card details (card number, expiration date, CVV) are entered correctly.
2. Insufficient Funds: Ensure that your account has sufficient funds to complete the purchase.
3. Bank Restrictions: Some banks may block certain transactions for security reasons. Contact your bank to verify if this is the case.
4. Expired Card: Make sure your card is not expired.
5. Payment Gateway Issues: Occasionally, there may be issues with the payment gateway. Try again after some time.

If you continue to experience issues, please contact our customer service team at contact@ozoncareusa.com or +1 (321) 380-8297 or use our Contact Us page and fill out the contact form for further assistance.

What should I do if I'm having trouble accessing your website?

If you are having trouble accessing our website, here are a few steps you can try:

1. Clear Cache and Cookies: Sometimes clearing your browser's cache and cookies can resolve access issues.
2. Try a Different Browser: If the issue persists, try accessing the website using a different browser.
3. Check Internet Connection: Ensure your internet connection is stable and working.
4. Disable Browser Extensions: Certain browser extensions can interfere with website access. Try disabling them temporarily.
5. Update Your Browser: Make sure your browser is up to date.

If you continue to have trouble, please contact our customer service team at contact@ozoncareusa.com or +1 (321) 380-8297 or use our Contact Us page and fill out the contact form for assistance.